Thank you for choosing GreenMentor as your trusted partner on your sustainability journey. Our platform offers advisory services, SaaS solutions, and educational resources to empower businesses and individuals in achieving their sustainability goals. Please read our Return and Refund Policy carefully for a comprehensive understanding of our practices.
Advisory Services
Our advisory services are tailored to meet the specific sustainability needs of each business. We do not charge for advisory services until a formal agreement for the commencement of a project is established. Once an agreement is in place, the advisory fee becomes non-refundable.
Project Paused Midway
In the event that a project is paused midway due to unforeseen factors, GreenMentor will not be liable to refund the paid amount. Payments made are considered compensation for work done up to that point and are agreed upon mutually by both parties.
Software as a Service (SaaS)
Refund Eligibility
15-Day Refund Window: Our SaaS comes with a 15-day refund window. If you are dissatisfied with our SaaS offering for any reason, you may request a refund within 15 days from the date of purchase.
Refund Process
To initiate a refund for SaaS plans within the eligible window, please contact our Customer Support team at help@greenmentor.com with the following information:
Your full name
Email
Contact Number
Organisation( Optional)
Reason for the refund request
Once your request is reviewed and approved, the refund will be processed, and the amount will be credited to your original method of payment or bank account of the organisation.
Courses and Training
Refund Policy
We can offer a refund for the course. The reasoning for the same will be judged on a case-to-case basis, and a refund will be released within 7 days post-approval.
For these considerations, kindly email help@greenmentor.co. The evaluation of the case will be done fairly by our team, and you can expect to receive a response (approval or disapproval) within 3 working days after raising the concern.
Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support team at help@greenmentor.com.
Changes to this Policy
GreenMentor reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to our website.
Thank you for choosing GreenMentor. We are dedicated to supporting your sustainability journey with innovative solutions and valuable resources.
